FAQ

Welcome to the MelForx FAQ. This page gives simple and clear answers to common questions, so you can find what you need without any hassle.

General Questions

What is MelForx?

MelForx is an online clothing store offering a mix of everyday wear, casual styles, and seasonal collections. Our aim is to provide comfortable and stylish options for different moods and looks.

How can I contact MelForx customer support?

You can reach us through the Contact Us page or by emailing info@melforx.com.
We are available during the hours listed below.

Business Details:
• Phone: +31 6 58970599
• Support Hours: 9:00 – 16:00 (Monday–Friday, GMT+1)
• Address: Wolphaertsbocht 435-B, 3081 KL Rotterdam, Netherlands

Ordering & Shipping

How do I place an order?

Choose your items, add them to the cart, and follow the checkout steps.
Your order is confirmed once payment is completed.

When will my order be shipped?

Below is the updated and compliant shipping information :

Order Processing (Handling)
All orders are processed, checked, and dispatched within 1–2 business days (Monday–Friday).

Orders are not shipped on weekends or public holidays.

Transit Time

Once dispatched, delivery within the Netherlands typically takes 1–3 business days.

This timeframe includes handling, carrier transport, and final delivery within the domestic Netherlands region.

Total Delivery Time
The full estimated time from purchase to delivery is 2–5 business days.

Can I track my order?

Yes. After your order is shipped, you’ll receive a tracking number by email.
It may take 24–48 hours for tracking updates to appear.

What payment methods do you accept?

Payment Methods We Accept
We accept secure payments through VISA, Mastercard, PayPal and American Express.

Full details are available on our Payment Policy Page.

Returns & Exchanges

What is your return policy?

If you’re not satisfied with your order, you may request a return within 30 days of receiving it.
Full details are available on our Refund Policy page.

How do I start a return or exchange?

You can contact our support team through the Contact Us page or email info@melforx.com for assistance.

FOR MORE INFORMATION

Business Name: MelForx

Phone Number: +31 6 58970599

Support Hours: 9:00 to 16:00 (Monday to Friday, GMT+1)

Business Mail: info@melforx.com

Physical Address: Wolphaertsbocht 435-B, 3081 KL Rotterdam, Netherlands