At Melforx, we make sure your order is handled carefully and delivered on time. This policy outlines processing times, delivery estimates, tracking, cancellations, and customer responsibilities.
Orders are processed and prepared for shipment within 1–2 business days (Monday to Friday, GMT+1).
We do not ship on weekends or public holidays.
If unexpected delays occur, we will notify you.
The daily processing cut-off time is 14:00 ( GMT+1).
Orders placed after this time are processed the next business day.
Please ensure your shipping details are correct at checkout to avoid delays.
Transit Time: 1–3 business days after dispatch.
Total Delivery Time: 2–5 business days from the time the order is placed.
These estimates may vary during busy seasons or due to external carrier conditions.
We are pleased to offer FREE standard shipping on all orders.
There are no minimum purchase requirements to qualify for free shipping.
Any expedited shipping options (if offered) will have associated costs clearly displayed at checkout.
To ensure fast and reliable delivery, all orders are dispatched domestically from our fulfillment center located in the Netherlands.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Tracking updates may take 24–48 hours to appear.
Orders can be canceled before they enter the dispatch stage.
To cancel, contact us immediately at info@melforx.com.
Approved cancellations will be refunded according to our Refund Policy.
Customers are responsible for providing accurate shipping information.
Melforx is not responsible for delays or losses caused by incorrect addresses.
Returned packages due to address errors may require additional reshipping fees.
If you spot an error before dispatch, please contact our support team as soon as possible.
Business Name: Melforx
Phone Number: +31 6 44449472
Support Hours:Â 9:00 to 16:00 (Monday to Friday, GMT+1)
Business Mail:Â info@melforx.com
Physical Address: Wolphaertsbocht 431 J, 3081 KL Rotterdam, Netherlands