Payment Policy

At MelForx, protecting your payment information and privacy is a top priority. We implement strict security measures to ensure that all transactions are safe, confidential, and reliable for our customers in the Netherlands.

1. Secure Transactions

All payments on our website are processed using encrypted systems to prevent unauthorized access, fraud, or misuse of your financial data. Payment authorization occurs only after your order has been successfully completed.

2. PCI Compliance

MelForx adheres to Payment Card Industry Data Security Standards (PCI DSS). Regular security audits are performed to maintain compliance and safeguard customer payment information.

3. Data Protection Measures

Encryption: Sensitive payment data is encrypted during transmission to ensure confidentiality.

Tokenization: Card details are replaced with unique tokens during processing, ensuring that actual payment information is never stored on our servers.

4. Accepted Payment Methods

Customers in the Netherlands can securely pay using:

  • VISA

  • Mastercard

  • American Express

  • PayPal

All payments are processed through trusted payment gateways to ensure security and reliability.

5. Payment Authorization and Order Processing

Orders are processed and shipped only after successful payment authorization.

Order Confirmation: After completing your purchase, you will receive a confirmation email with your order and payment details.

Failed Transactions: If your payment is unsuccessful, please verify your payment information and contact our support team at info@melforx.com.

Currency: All prices on our website are listed in Euros (EUR).

6. Refunds and Payment Disputes

Refund requests and payment disputes are handled in accordance with Dutch consumer law. Please refer to our Refund Policy for detailed instructions on returns, cancellations, and refunds.

Any concerns or disputes regarding payments can be directed to our customer support team for prompt assistance.

7. Payment Security and Liability

MelForx implements reasonable measures to protect your payment information. Customers are responsible for keeping their account and payment details secure.

We are not liable for unauthorized transactions caused by customer negligence, but we will cooperate fully to resolve verified incidents in compliance with Dutch consumer law.

8. Updates to Payment Policy

MelForx may update this Payment Policy at any time. All changes are effective immediately upon posting on the website. Customers are encouraged to review this page regularly.

By completing a purchase on MelForx, you agree to and accept the terms of this Payment Policy.

FOR MORE INFORMATION

Business Name: MelForx

Phone Number: +31 6 58970599

Support Hours: 9:00 to 16:00 (Monday to Friday, GMT+1)

Business Mail: info@melforx.com

Physical Address: Wolphaertsbocht 435-B, 3081 KL Rotterdam, Netherlands