1. Secure Payment Commitment
At Melforx, we prioritize the security of your financial information. Our website is equipped with a Secure Sockets Layer (SSL) certificate, which ensures that all data transmitted between your browser and our servers is encrypted. We utilize industry-standard 256-bit encryption technology to protect your personal and payment details from unauthorized access.
2. PCI DSS Compliance
Melforx is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Level 1. This means we adhere to the most stringent security requirements to ensure that your credit card information is handled, processed, and stored in a secure environment.
3. Accepted Payment Methods
For our customers in the Netherlands and abroad, we offer a range of secure payment options. We currently accept the following payment methods:
Credit/Debit Cards: Visa, Mastercard, Maestro, American Express
Digital Wallets: PayPal, Apple Pay, Google Pay
All transactions are processed through secure, third-party payment gateways. Melforx does not store your full credit card number on our servers; instead, we use secure tokenization to process your payment.
4. Currency and Pricing
Currency: All transactions are processed in Euros (EUR).
VAT/Taxes: All prices displayed on our website are inclusive of the applicable Value Added Tax (VAT) and sales tax for the Netherlands.
Transparency: The price you see at checkout is the final price. We do not charge any additional "payment processing fees" or hidden surcharges.
5. Order Authorization and Billing
Your payment method will be charged at the time of order placement. Once the transaction is successfully authorized, you will receive an automated Order Confirmation Email containing your order number and transaction summary. If an order cannot be fulfilled, a full refund will be issued immediately to the original payment method used.
6. Fraud Prevention and Security
At Melforx, ensuring a safe and secure checkout experience is just as important to us as the quality of our streetwear. All transactions for our hoodies, windbreakers, and apparel are processed through encrypted, secure payment gateways. If you ever suspect an unauthorized transaction has occurred while shopping on our site, please contact your bank or payment provider immediately. We take fraud prevention seriously and are fully committed to cooperating with your payment provider to investigate and resolve any unauthorized charges promptly, in full accordance with Dutch Consumer Law.
7. Refunds and Disputes
Refunds are processed back to the original payment method used during checkout. Please refer to our Refund Policy for detailed information on how we handle returns and cancellations.
8. Contact Information
If you have any questions regarding your billing or the security of your payment, please contact our support team:
Business Name: Melforx (operated by SB Online Store)
KVK-Number: 89797078
Address: Wolphaertsbocht 431 J, 3081 KL Rotterdam, Netherlands
Phone: +31 6 44449472
Email: info@melforx.com
Support Hours: 9:00 to 16:00 (Monday to Friday, GMT+1)