At Melforx, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, use our services, make purchases, or interact with us (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.
We collect information you provide directly, including:
Contact details: name, email, phone number, shipping and billing addresses
Account information: username, password, security questions
Order details: purchased products, payment confirmation, and shipping information
Customer support communications: messages via email, chat, or forms
Shopping activity: items viewed, added to cart, or saved to Wishlist
Providing certain information may be necessary to access all features of our Services.
We may automatically collect data through cookies, pixels, or similar technologies, such as:
Device type, browser, IP address, operating system, and network details
Interactions with the website (pages visited, time spent, clicks)
Usage patterns to improve and personalize the Services
We may receive information from third-party providers, such as:
Payment processors and fulfillment partners
Analytics providers and advertising platforms
Shopify, our e-commerce platform
We handle third-party information in accordance with this Privacy Policy.
We use collected data to:
Process and manage orders, payments, and returns
Maintain and manage accounts
Provide customer support and respond to inquiries
Send notifications about your orders, returns, or exchanges
Personalize marketing, promotions, and advertising
Detect and prevent fraudulent or illegal activity
Improve website functionality and user experience
Cookies and similar tools help us:
Remember your preferences and actions
Analyze website traffic and usage
Optimize our Services and deliver personalized content
You may disable cookies in your browser, but some features may be affected.
Learn more about Shopify Cookies here.
We may share your personal data with:
Service providers for payment processing, fulfillment, analytics, or support
Business partners for marketing or advertising
Affiliates for legitimate business purposes
Legal authorities, when required by law or to enforce our rights
We do not sell personal information or use it to infer sensitive characteristics.
Any content you submit publicly, such as reviews, may be visible to others. Melforx is not responsible for third-party use of such content.
Our Services may link to third-party sites. We do not control these sites and are not responsible for their content, privacy practices, or security.
Our Services are not directed at children under 16. We do not knowingly collect personal data from children. Parents or guardians may contact us to request deletion of any data collected from a child.
We implement standard security measures to protect personal information. However, no system is entirely secure.
We retain your data only as long as necessary to:
Provide our Services
Comply with legal obligations
Resolve disputes or enforce agreements
You have the right to:
Access or obtain a copy of your personal data
Correct or update inaccurate information
Request deletion of unnecessary or outdated data
Restrict processing of your data
Withdraw consent previously given
Appeal a denial of your request
Marketing communications may be opted out at any time. Non-promotional communications, such as order confirmations, will still be sent.
To exercise your rights, contact:
Email: info@melforx.com
Verification of identity may be required. Authorized representatives may act on your behalf with proper documentation.
If you have concerns about our data processing, contact us at:
Email: info@melforx.com
You may also escalate complaints to your local data protection authority if unsatisfied with our response.
Personal information may be stored or processed outside your country, including the United States. Transfers are conducted in compliance with recognized safeguards, such as the EU Standard Contractual Clauses.
We may update this Privacy Policy to comply with changes in law or operational practices. The latest version will always be posted on our website.
Business Name: Melforx
Phone Number: +31 6 44449472
Support Hours:Â 9:00 to 16:00 (Monday to Friday, GMT+1)
Business Mail:Â info@melforx.com
Physical Address: Wolphaertsbocht 431 J, 3081 KL Rotterdam, Netherlands